Published on 02.15.2018


Service Manager

Sigfox deploys its network worldwide through distribution agreements with local partners (Sigfox Operator – SO), in charge of deploying and maintaining the network, and marketing and selling connectivity thanks to customer, channels and ecosystem development.  


As Service Manager you will:

  • Support the Country Manager in managing and controlling the SO KPI related to Distribution Agreement (DA) execution
  • Under Country Manager request, drive the relationship with a portfolio of SOs ensuring customer satisfaction in DA execution,
  • Make sure DA obligations are fulfilled,
  • Propose internal and external governance associated with each DA,
  • Manage internal actions with all department (legal, finance, IT, technical, processes, sourcing, sales, marketing, …) to ensure delivery and in-life of the contract
  • Develop and drive DA/service improvement  plan in coordination with Sigfox and SO stakeholders



According to SO management policy: 

  • Manage customer relationship and satisfaction
  • Communicate to management, stakeholders, team members, and subject matter experts on different levels
  • Ensure satisfaction and quality of service, and follow Service Level Agreements indicators
  • Ensure that all contract obligations of both parties are fulfilled
  • Manage issues, risks and mitigation actions
  • Organize governance bodies and documentation, including preparing decisions and dashboard for steering committees
  • Manage dependencies and define needs and ensure that all functions and practices deliver results
  • Provide formalized feedback and write business requirements to propose improvement projects
  • Act as Service manager for services to be delivered by Sigfox to the SOs, in coordination with Sigfox operational team.
  • Propose and drive contract and/or services evolutions



  • 8 year experience in large outsourced projects and services / contract management
  • Strong track record in successful roll-out of complex deals  
  • Leadership, proactive, think out of the box, capacity to collaborate
  • Methodical, rigorous
  • English: Fluent. Other languages welcome.
  • Degree or higher education in Information technology, business/economics or equivalent

Location : Toulouse with international travel up to 30%.


Sigfox, as a learning organization and open minded on Diversity is ready to welcome Extra-ordinary people and adapt their workplace 




Full time