Published on 09.17.2018
APAC SO Operations Support Engineer - Singapore
The role of the SO Operations Support Engineer is to provide support to local partners, mainly Sigfox Operators (SOs) during presales, delivery phase and post-sales phases. To perform in this role the SO Operations Support Engineer will need to be expert with Sigfox technology, tools, equipment and roll-out processe.
As APAC SO Operations Support Engineer you will have an active operational role towards Sigfox Operators in APAC regions.
- Working with cross functional teams to ensure that all necessary processes are in place to enable the deployment of our IOT networks in the region with our Operators.
- Executing processes, notably through support tickets, Providing training and troubleshooting support to stakeholders for pre-sales or post-sales activities.
- Be the main point of contact for all Operational and Deployment topics for several Operators in the region.
- Ensure coordination with Headquarter to improve continuously our processes, products and Services.
- Responsible of SO satisfaction with Operations & Deployment topics.
- Bachelor degree in Engineering, IT or a relevant field backed with at least 3 years of hands on experience in telecommunications products.
- Strong background or strong motivation in technical support is crucial for your success. It means that you have a very good written and verbal communication and a Service Oriented mindset!
- You will have regional exposure with a proficiency in Japanese (mandatory) in order to communicate with Japanese partners but the role is not limited to Japan support.
- experience or strong interest in some of the following topics: knowledge of wireless and IP systems, configuration of networking for radio interface or radio planning, IoT device implementation.
- International travel expected
- English and Japanese fluent, other language like Korean would be highly appreciated
We value also your human qualities! We bet you are smart and adaptable and ready to work in a start-up mindset environment!
Sigfox, as a learning organization and open minded on Diversity is ready to welcome Extra-ordinary people & Women in Technology.